Can I cancel my Robin Hood travel card?
You are able to cancel your card and obtain a refund. Please complete a benefit selection form to arrange the cancellation. Please be aware that cancellation fees will apply when you cancel your card.
Alternatively, if you would like to obtain a a travel card for Robin Hood please complete a benefit selection form.
Can I pause my card?
With effect from 1 October 2020, Robin Hood removed the option to pause your card. If you have already paused your card then this will remain in place and you will be able to add any unused travel on to your card once you start travelling again. Your days will start counting down again from the first date you use your card again, which will set the new expiry date. Don't forget that your monthly deductions from pay will continue but you will not need to renew your travel card until you have used up the additional days.
When you are ready to travel again, please contact Robin Hood by email (email@example.com), phone (0115 876 1300) or at the Victoria Travel Centre, to arrange for the additional days to be added. Your monthly deductions from pay will continue but you will not need to renew your travel card until you have used the additional days.
How do I select a new card?
If you would like to obtain a new Robin Hood travel card please complete an online benefit selection form.
You’ll save £288 per year by buying your Robin Hood card through My Benefits, rather than buying it direct from the provider via monthly direct debit.
You benefit from having the lowest priced annual Robin Hood card, but don’t have to pay for a year’s travel up front. NTU buy the card for you and you repay the money in 12 monthly instalments, deducted from your net pay.
The Robin Hood card allows you to ‘hop on and hop off’ all buses, trams and trains in the Greater Nottingham area as often as you want (with the exception of a small number of late night and premium services).