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Application
Enrolment is open throughout the year: the cut-off date for requests is the 25th of each month. A clear calendar month is required between receipt of your request and the effective benefit start/amendment date (e.g. requests received before 25th November will be valid from 1st January with salary deductions commencing from January's pay).

If you wish to purchase cover for family members please include their details on the online selection form. Once your application is processed you will receive an information pack and claim form from the providers, BHSF, by the 20th of the month, however, claims can be made for treatment received from the 1st of the month (you will need to save your receipts in order to claim).  

Payment
The cost is spread over 12 monthly instalments deducted from your net pay. You will not need to renew this benefit and instalments will continue unless you cancel your benefit or leave the University.

Cancellation or Amendment
If you wish to amend or cancel your cover you must notify us by submitting a request via a MyBenefits online form. If you are leaving NTU cancellation will be effective from the last day of your employment.

Should you wish to transfer to a higher premium, for the first 13 weeks following transfer, benefits are restricted to those that would have been payable under your previous cover level (this includes treatment that commences within this period irrespective of the duration of treatment). Transfer to a lower premium is not usually possible.

Claims
95% of claims are settled by BHSF within three working days as long as all requisite documentation has been provided by you, and cash back received is paid directly into your bank account.

Please refer to the Prices and Options and Policy documents for further information or contact BHSF direct on 0800 622552 (Freephone) or 0121 6291297.

If you have any questions about applying for, amending or cancelling this benefit please contact us.

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